Privacy Policy

Last updated: November 23, 2025

1. Introduction

Ope Apps LLC ("Company," "we," "our," or "us") operates FormPay and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name
  • Email address
  • Password (stored in encrypted form)
  • Organization information

2.2 Integration Credentials

To provide our Service, we collect and store:

  • Airtable Personal Access Tokens (encrypted and stored securely)
  • Stripe Connect account IDs
  • Stripe Connect onboarding status

2.3 Form Submission Data

When forms are submitted through FormPay, we collect:

  • Form submission data (JSON format) as provided by your Airtable forms
  • Email addresses from form submissions or provided during checkout
  • Pricing information from your Airtable base
  • Payment status and transaction information
  • Session identifiers for tracking submissions

2.4 Usage and Technical Data

We automatically collect certain information when you use our Service:

  • Session IDs for anonymous form responders
  • IP addresses
  • Browser type and version
  • Device information
  • Usage patterns and interactions with the Service

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process payments and facilitate transactions through Stripe
  • Sync form submissions and payment status with your Airtable base
  • Send payment reminders and notifications related to your forms
  • Authenticate users and manage accounts
  • Communicate with you about the Service, including support requests
  • Monitor and analyze usage patterns to improve the Service
  • Detect, prevent, and address technical issues or security threats

4. Data Sharing and Disclosure

4.1 Third-Party Services

We share data with the following third-party services to provide our Service:

  • Airtable: We send form submission data, payment status, and related information to your Airtable base using your Airtable Personal Access Token. This data is subject to Airtable's privacy policy.
  • Stripe: We share payment information, customer email addresses, and transaction details with Stripe to process payments. This data is subject to Stripe's privacy policy.

4.2 Other Disclosures

We may disclose your information:

  • If required by law or in response to valid legal requests
  • To protect our rights, property, or safety, or that of our users
  • In connection with a merger, acquisition, or sale of assets (with notice to users)
  • With your explicit consent

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

  • Airtable Personal Access Tokens are encrypted before storage
  • Passwords are hashed using industry-standard algorithms
  • Data is transmitted over encrypted connections (HTTPS)
  • Access to personal data is restricted to authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Session Tracking

We use session identifiers to:

  • Track form submissions from anonymous users
  • Maintain shopping cart functionality
  • Associate multiple form submissions with the same session
  • Enable payment processing workflows

These session identifiers are stored in your browser and are necessary for the Service to function properly.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Form submission data is retained according to your account settings and may be deleted when you delete your account or specific forms.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications (if applicable)

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

FormPay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

This Privacy Policy is provided by Ope Apps LLC. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].